Terms and Conditions

We work hard to serve our customers and want them to be fully satisfied with our services. Thus, we created these terms and conditions to ensure that our clients enjoy the best in service that The Cleanables has to offer.

Read the following document carefully as it includes information about our services and the Terms and Conditions under which we will apply these to our product services.

You agree to abide by our Terms and Conditions when you click accept on our website.

Payment and Scheduling

We schedule our services through our website. You agree to pay the full amount within 24 hours of ordering our service through a credit card. You agree to authorize us to charge your credit card for the price of the services and apply those charges to your credit card account until you cancel the service. We will then discontinue charging your credit card.

Termination and Rescheduling

You may discontinue using the service or cancel an appointment for any reason. To prevent a cancellation fee of $50, we require cancellations or changes to be made within 24 hours on the day before the appointment. We try our best to accept requests to reschedule an appointment. A cancellation fee of $50 applies if we arrive for a scheduled cleaning but don’t get access or entry to your home.

Severe Weather Conditions

Due to the occurrence of adverse weather conditions, we will reschedule your appointment for the next available cleaning day and time.

Holidays

On legal or public holidays, we do provide our services.

Keys and Security Systems to access.

Our customers usually provide their doorman or front desk employees with a key to their residence. Kindly contact us if you want to make additional arrangements for our access to your home. If your home has a security system, please make sure it is turned off or provide us with the codes and other access methods before your appointment.

Times of Arrival

We provide our cleaning services from Monday through Friday from 8:00 a.m. to 4:00 p.m. Our staff’s arrival times must be flexible to allow the time it takes to finish a previous cleaning. We will give you an arrival window of about two hours, one hour before the appointment and one hour after it. Many factors can affect the arrival time of our staff. We will do our best to meet requests for smaller windows, but we cannot guarantee that they will arrive at any particular time.

Guaranteed Customer Satisfaction

We want our customers to be entirely satisfied with our services. We offer refunds to customers because cleaning is a very personalized and subjective service. As per our 200% Satisfaction Guarantee, if you are not satisfied, we will return and re‐clean any areas free of any cost. If you are still not satisfied, we’ll refund the amount. Please contact us within 24 hours of the cleaning to schedule a return cleaning and take advantage of the guarantee.

Eco-Friendly Cleaning Products

Our cleaning products are eco-friendly, meaning they are environmentally safe and effective for all types of surfaces. Our cleaners are trained in the use of chemicals for areas that require special care. Resultantly, we reserve the right to use such chemicals on a need-to-use basis and are not responsible for any damage that may occur.

Pets Precautions

While our staff is cleaning your home, we want your pets to remain comfortable. If your pet is aggressive or violent, please keep it secure during the cleaning. If an animal poses a threat to our staff, they will not enter the house. Our staff will clean around pet dishes and litter boxes but will not handle them. When our staff is cleaning your home, we will not assume any responsibility for pets that escape the home.

Preparation at Home

Our staff welcomes and appreciates when items are picked up off the floor and dressers and countertops are not stacked with clutter before we arrive. It enables the cleaning staff to clean more thoroughly. Also, kindly ensure that any children’s toys and anything else that may be blocking the floor are put away to help us clean to our standards. Please keep cash, jewelry, and other small valuables safe. We do not wash dishes. However, if the dishwasher is empty, we will gladly place any dirty dishes in the dishwasher. If you do not want a particular room cleaned for any reason, please leave a note for the staff, and we will comply.

We Do Not Clean These Items

Our staff has been instructed to leave certain items untouched, such as items or areas containing any bodily fluids or excretions, litter boxes, etc. You will be responsible to clean up if your pet has an accident or vomits. Still, our staff is instructed to clean around these areas. If you do not want certain items to be cleaned or handled, please contact us, and we will make arrangements to avoid them. Our cleaners cannot climb higher than a step stool, work outside of your home, move electronics-containing furniture, lift any objects weighing more than 20 pounds, carry out any pet or child-related services, or empty diaper pails.

Accidents and Compensation for Damage

While we make every attempt to avoid breaking or damaging items, accidents can occur. Although an identical replacement is usually tried, it is not guaranteed. Consequently, we request you to either secure all irreplaceable items and/or not get them cleaned by our staff. If damage is detected or identified after service, you must contact or approach us within 48 hours of service. If anything is damaged, our staff is advised to call our office and to leave a note informing you of the situation. We reserve the right to repair or replace the damaged item. We are not responsible for any damage caused by faulty or improperly installed items. Please inform us if any items in your home are broken or wrongly installed, such as blinds, tiles, curtain rods, loose carpet, etc. We accept responsibility for any breakage or damage caused by our employees up to a maximum of $500.

Our Staff Hiring

We strictly prohibit our staff from seeking business from any customer on their behalf or any third party during their contract with us or for two years after termination of their relationship with us. You agree not to hire our previous or present staff that cleaned your home for at least two years after the staff member last worked at your home. We invest a great deal of time and resources into hiring our staff and training our cleaners. If you decide to recruit a staff person, then a $2,500.00 placement fee is due immediately upon hiring the staff member, regardless of whether the staff member is hired on a regular or contract basis.

Liability Limitation

Under no circumstances will we be liable for any costs of replacement goods or services, any consequential, incidental, special, or punitive damages or losses, whether direct or indirect.

Terms of Service Changes

We may update or amend these Terms and Conditions at any time. An updated version of these Terms and Conditions will be posted on our website, and we may notify you through our online scheduling process or via email. Continued use of our services after the effective date of the change or amendment reflects your acceptance of our changed or amended terms.